GrandKidsShoes.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your email address once your order has shiped.
You may request a change to your order provided the order has not already been charged to your account.
You may request to cancel an order provided the order has not already been processed and shipped.
We accept returns within 30 days of delivery. A 15% restocking fee will be applied to all returns for refunds. Shipping charges are non-refundable. Buyers are responsible to pay the return shipping costs unless the return is a result of our error.