Terms & Policy

Order Status

GrandKidsShoes.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your email address once your order has shiped.

Privacy

GrandKidsShoes.com respects your privacy. We will not under any circumstances to sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive for GrandKidsShoes.com are updates to any recent orders and / or returns.

Change Orders

You may request a change to your order provided the order has not already been charged to your account.

Cancel Orders

You may request to cancel an order provided the order has not already been processed and shipped.

Return Policy 

We accept returns within 30 days of delivery. A 15% restocking fee will be applied to all returns for refunds. Shipping charges are non-refundable. Buyers are responsible to pay the return shipping costs unless the return is a result of our error.